GLP-1 prior authorization phone numbers by insurer
These numbers come from each insurer's public contact pages. They change over time, and they are not a coverage decision for your plan.
Sources last checked September 21, 2026
Spot an error? Report a correction
Aetna
| Line | Number |
|---|---|
| Member services (use this first) | The Member Services number on the back of your ID card |
| Pharmacy services (general questions) | 1-888-792-3862 (TTY 711) |
| Non-Medicare pharmacy prior authorization (oral drugs) | 1-855-240-0535 (TTY 711) |
| Non-Medicare pharmacy prior authorization (injectable drugs) | 1-866-752-7021 (TTY 711) |
| Medicare pharmacy prior authorization (oral drugs) | 1-800-414-2386 (TTY 711) |
| Medicare pharmacy prior authorization (injectable drugs) | 1-866-503-0857 (TTY 711) |
Aetna’s official Contact Aetna page · How to check GLP-1 coverage with Aetna
UnitedHealthcare
| Line | Number |
|---|---|
| Member services (use this first) | The number on your member ID card |
| Employer / plans through work | 1-866-801-4409 (TTY 711) |
| Medicare Advantage or Part D | The number on your member ID card |
| Optum Rx prior authorization (clinician line) | 1-800-711-4555 |
UnitedHealthcare’s official Contact us page · How to check GLP-1 coverage with UnitedHealthcare
Cigna
| Line | Number |
|---|---|
| Member services (use this first) | The number on your ID card |
| Medical, pharmacy, and coverage questions | 1-800-244-6224 (1-800-Cigna24) |
| Cigna Home Delivery Pharmacy | 1-800-835-3784 |
| Verbal prior authorization if electronic submission is unavailable (clinician) | 1-800-882-4462 (1-800-88-CIGNA) |
Cigna Healthcare Contact Us page · How to check GLP-1 coverage with Cigna
Blue Cross Blue Shield
| Line | Number |
|---|---|
| Member services (the only reliable number) | The toll-free number on the back of your member ID card |
| If you do not have your card | Use BCBS’s Find My Plan tool on bcbs.com |
BCBS Association Customer Service page · How to check GLP-1 coverage with Blue Cross Blue Shield
Kaiser Permanente
| Line | Number |
|---|---|
| Member services (use this first) | The number on your ID card or in the Kaiser Permanente app |
| California (Northern and Southern) | 1-800-464-4000 (TTY 711) |
| Mid-Atlantic States (MD, VA, DC) | 1-800-777-7902 (TTY 711) |
Kaiser Permanente member site (kp.org) · How to check GLP-1 coverage with Kaiser Permanente
Anthem (Elevance Health)
| Line | Number |
|---|---|
| Member services (use this first) | The Member Services number on your ID card |
| Pharmacy Member Services | The Pharmacy Member Services number printed on your ID card |
Anthem’s official Contact Us page · How to check GLP-1 coverage with Anthem (Elevance Health)
Humana
| Line | Number |
|---|---|
| Member services (use this first) | The number on the back of your Humana member ID card |
| Employer-group members without their card | 1-866-427-7478 |
| Medicare plans | 1-800-457-4708 (TTY 711) |
| CenterWell Pharmacy (mail order) | 1-800-379-0092 (TTY 711) |
| Member-submitted prior authorization | 1-800-555-2546 (1-800-555-CLIN) |
Humana’s official Contact Humana page · How to check GLP-1 coverage with Humana